Responsible Gaming
At Pinko, we believe gaming should always be entertaining, exciting, and—most importantly—safe. While most Canadians enjoy gambling as a form of leisure, we understand that it can sometimes become a serious issue. That’s why we are committed to promoting a culture of responsibility, balance, and support for all our players.
What Responsible Gaming Means to Us
Responsible gaming is about maintaining control, setting boundaries, and knowing when to take a break. We don’t just offer games—we offer tools, education, and a player-first approach to ensure your time with us is both enjoyable and secure.
How to Spot a Problem
Gambling should never negatively affect your relationships, finances, or emotional wellbeing. You may be at risk if you:
- Feel the need to gamble more often or with larger amounts
- Try to win back losses by continuing to gamble
- Hide your gambling from friends or family
- Feel stressed, anxious, or guilty about your gambling activity
- Borrow money or neglect responsibilities due to gambling
Recognizing the warning signs is the first step to taking back control.
Tools for Staying in Control
We provide built-in tools that help you manage your gaming habits with ease and privacy:
- Deposit Limits: Cap how much you can deposit daily, weekly, or monthly.
- Loss Limits: Define how much you’re willing to lose within a set period.
- Wagering Limits: Set a maximum betting threshold to avoid overspending.
- Reality Checks: Receive pop-up reminders about your playing time.
- Session Limits: Limit how long you can play per session.
- Time-Out: Temporarily pause your account for 24 hours up to several weeks.
- Self-Exclusion: Completely block access to your account for an extended period.
Protecting Minors
Pinko strictly prohibits underage gambling. Our platform uses age verification technology to prevent individuals under 18 from creating accounts. We also encourage parents and guardians to use internet filtering tools such as Qustodio or Net Nanny to help block access to gambling websites on shared devices.
Support Services Across Canada
If you or someone you know may be experiencing gambling-related harm, there are professional and confidential resources available throughout Canada:
- ConnexOntario – 24/7 mental health, addiction, and gambling helpline
- Responsible Gambling Council – Prevention, education, and self-help resources
- Problem Gambling Canada – Practical tools and online support
- Gamblers Anonymous – Peer-led support groups across the country
Need Help? Talk to Us
Our customer support team is available 24/7 and trained to handle responsible gaming inquiries with empathy and discretion. Whether you need technical assistance setting limits or simply someone to talk to, we’re just a message away.
- Live Chat: Accessible from your account dashboard
Your Wellbeing Comes First
At Pinko, we’re not just committed to entertainment—we’re committed to people. That’s why we encourage all players to game responsibly and make use of the tools and support available. The best wins come when you’re in control